CUSTOMER APOLOGY LETTER
[Your Name] [Your Title] [Company’s Name] [Company’s Address] [City, State, Zip] [Email Address] [Phone Number] [Date]
[Customer’s Name] [Address] [City, State, Zip]
Dear [Customer’s Name],
Subject: Apology for [Mention the reason for the apology]
I am writing to extend our sincerest apologies for the [describe the error or issue in detail] that you experienced while [mention the interaction or transaction]. At [Company’s Name], we strive to provide excellent customer service, and we regret that we failed to meet those standards in this instance.
We have taken corrective actions to ensure that this issue will not recur in the future. [Mention if there are any compensations or remedial actions you have taken, e.g., refund, replacement, etc.]
We value your business and hope to retain your trust. If there is anything more we can do to make amends, please feel free to contact us at [your contact information].
Thank you for bringing this to our attention and allowing us the opportunity to make it right.
Sincerely,
[Your Full Name] [Your Signature, if sending a hard copy]